At Room-Res.com, we’ve introduced exclusive chat support. This means you’ll have quick and easy access to our team whenever you need help. Whether you have a question or need assistance with a booking, we’re here to ensure your experience is seamless and stress-free. As a valued Room-Res user, you get priority support tailored to meet your needs.
Less “help!” More “all sorted”.
No chat bubble? You're visiting outside of hours. Live Chat is currently offered Mon-Fri 9am-5pm AEST / 11am-7pm NZST
If there is no chat bubble, you're visiting outside of hours.
Live Chat Support is currently offered Mon-Fri 9am-5pm AEST/11am-7pm NZST.
You can give us a call on our 24 hour telephone support line 02 8294 9690 or email us at support@room-res.com .
Look for the chat bubble to start a conversation with the Room-Res team during live chat hours.
If there is no chat bubble, you're visiting outside of hours.
" Ashleigh answered the phone quickly and was onto the issue immediately. keeping me informed throughout the process"
- Jade (Main Beach Travel)
" Cara (team leader) was amazing. she answered all my questions in a quick manner. "
- Tegan (Helloworld)
" Isla has always been amazing getting things sorted for me and keeping me in the loop couldnt ask for better service "
- Amber (RAA)
Your customer voucher will be emailed to you. There is also a link to it on the confirmation page after you have made the booking, and from within your Reservations section. If you are clicking one of these links but not seeing the voucher, then it is likely that you have a pop-up blocker on your browser that is stopping your voucher from opening.
You can reset your password using the link at the bottom of the sign-in box. Enter your email address, and you will receive a link to reset your password. If you are still having issues.
You can cancel your booking by clicking on the ‘Cancel booking link’ next your booking on the Reservations and Sales Report tab. Any refund due will be issued to the original form of payment (credit card or eNett account) and should take around 3 working days to show
As a Room-Res Agent, you deserve top-tier support. Room-Res.com is designed to enhance your business and profitability with a responsive, round-the-clock service. We handle all the back-end details, ensuring any issues are resolved swiftly and professionally - so you can focus on delivering the exceptional service that keeps your customers returning.
Customer Care that Truly Cares At Room-Res.com, our on-shore customer service team is made up of experienced professionals who have all worked with agents. We understand the challenges you face and are here to make your experience as smooth as possible.
We know every e-commerce platform can have the occasional wobbly moment. And over the years we have seen them all, so we know exactly how to resolve an obscure error code from a payment gateway and resolve your issues in a timely fashion.
Booking Queries & Amendments We get it! Your client's travel plans change, passenger names can change, late requests to bookings etc., and we know how important it is to keep your client onside. That's why we'll do anything we can to help.
Immediate Response to On-the-Spot Issues Problems can arise that need quick attention, and we're here to help clear those obstacles. Our dedicated 24/7 team is ready to support you, ensuring that any issues are resolved promptly and efficiently.
Use the live chat bubble during its stated hours, or call our 24-hour telephone support line.