Meet the team: Danny

In this edition of Meet the Team, we're delighted to chat with Danny, our man in the North. We couldn't justify the return flight to Brizzie (we also didn't fancy the crazy weather when we needed to have our chat), so we caught up over Facetime to find out a little more about Danny and his role at Room-Res.

Hi Danny. Thanks for taking my call, we'll start with the basics - what do you do at Room-Res?
I am responsible for bringing in new and supporting our current agents in Queensland / WA and the NT. This includes onboarding, training and helping my agents by delivering a solid value proposition to all our users.

As my region covers a pretty broad area, I don't get to see all my agents regularly, but needless to say, I am out on the road quite a lot, always on the phone and in my 'office' one day per week to catch up with all my admin.

How long have you been with Room-Res?
I started with Room-Res in February of 2017, so almost since the very beginning. It's been a crazy two years so far, as we've grown exponentially and introduced so many new features and providers, that I always seem to be talking about what's new or coming next. The time has flown by, and can't wait to see where we are in two years from now.

Where did you cut your teeth before joining Room-Res?
I've been in the industry for a long time, but before I joined Room-Res, I held multiple senior management positions at HelloWorld, Jetset Travelworld and Traveland.

Any plans for Easter/ANZAC break?
I'm heading to the country for a couple of days to escape the rat race, have a few beers and to take some long bush walks enjoying the scenery and tranquillity.

What do you love about Room-Res?
What I love about Room-Res is the smart, nimble and ever-evolving technology that allows our agents to compete head-on and beat the consumer direct predators that are always trying to bypass the travel agent. We will always put agents first and build our platform around their needs.

What are your plans to make 2019 even better for your agents?
We are committing to give our agents, even more this year, and take our support to another level. We'll be offering more training, more webinars, more self-help resources and more usability tips which will enable them to get the most out of the platform. Plus we're looking at increasing the channels that agents can get in contact with our current 24/7 agency support to make it even simpler and more convenient.

What is the Room-Res point of difference?
I think that our real competitors are those that advertise directly to the consumer. In saying that we do not restrict agents to a set remuneration fee, but provide options to make the most margin possible from every single reservation.

What are your top tips for agents using Room-Res?
My tip is to search by destination as opposed to a specific hotel. That way our smart algorithm kicks in and shows, in order, our best price versus online pricing. That means they can then confidently set their own margin.

What is next in the development plan for Room-Res?
As Room-Res.com is built specifically for agents only, we therefore listen to exactly what our agents ask for to make their job easier and more productive. We regularly ask agents what developments they would like to see next, and those suggestions are what go directly to the top of our internal development schedule. Our agents decide what's next!

For the crazy ones that haven’t been using Room-Res, what are your top reasons to give it a go?
Room-Res.com is super simple to use and our support service is second to none. Also, we get away from the age old concept in our industry that says we will give you x% in commission. You have the control. This is refreshing in out industry and hands more power to the agent for each transaction.

What make Room-Res so appealing?
That's simple. We do not restrict your profit margins. Room-Res.com allows you to make significantly more margins and still give your clients a great deal. Room-Res.com is designed to allow our agents to take on the online players who advertise to take your business away from you. We now give you a direct competition tool to take these guys head on and still win.

And of course, we are fully AFTA accredited, so your clients booking is totally secured.

Thanks Danny. It's been great hearing from you and finding out a bit more about you and what Room-Res are planning this year, and good to hear that "it's always good in Queensland!"

Next month we'll be meeting Chantal from the support team, so if you have any questions for her or any of the team that you'd like answered, use the form below.

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