Your Tours Journey Made Easier: Explore our FAQs

Below are some of our travel agent partners' most common questions about booking Room-Res tours products. If you have a question not addressed here, please don't hesitate to contact our support team by using the form at the bottom of this section.

Who provides the tours?

We are working with Musement, part of the TUI network and their unsurpassed network of owned DMCs, to create a unique range of tours in which you can be confident that the quality and service will be top-notch.

What types of tours are available?

We offer four types of tours currently -

• Guaranteed Departures: These are group tours with specific start dates and are guaranteed to operate, irrespective of the number of participants. This offers agents and clients peace of mind, knowing that their travel plans won't be disrupted due to lack of participation. These tours often cover a comprehensive itinerary, allowing travellers to explore and experience the best of a destination in the company of like-minded individuals.
• Private Tours: Tailored for individual travellers or small private groups, these tours provide personalised experiences. The itinerary, departure dates, and itinerary are set and include a dedicated guide and private transportation throughout, ensuring an exclusive and in-depth destination exploration.
• Self-Drive Tours: For clients who prefer independence and freedom, Self-Drive Tours are the perfect choice. These packages include pre-booked accommodation and car rental, allowing travellers to explore independently and make spontaneous detours en route. Itineraries for these tours provide a suggested route with highlighted points of interest, but ultimately, the day-to-day activities are self-guided and customisable.
• City Breaks: These are short, usually weekend, getaways exploring a single city or region. City Breaks offer a quick escape from routine, often focusing on the highlights of a destination - cultural attractions, gastronomy, nightlife, shopping, etc. These tours are perfect for clients looking for a quick travel fix without committing to an extended itinerary.

How are the Tours sorted?

On our tour search results page, we currently display tours based on their popularity and frequency of bookings to ensure you see the most preferred choices by other agents. We understand the value of customization and ease of search, so we're actively working to implement new filtering and selection tools. These tools, expected very soon, will allow you to refine your search based on various parameters, including price, duration, originating city, type of tour, theme, and target audience. This way, you can find the perfect trip that aligns with your client's preferences and needs. Room-Res continually strives to improve your experience and equip you with the tools to deliver the best value to your clients.

How do I search for a tour?

Start by selecting the country from the 'destination' tab, where you'll see a dropdown list of available countries. Select the dates for your travel using the date boxes. You can even choose to show all tours by selecting 'Anytime'. Then, input the number of passengers, which is defaulted to two adults. Click 'search' and browse the results to find your desired tour.

Can I hold a Tour booking without paying the deposit?

Yes, you certainly can. Room-Res allows you to hold a tour booking for up to seven days without an immediate deposit. This gives you the flexibility to finalise details with your clients or even give them time to decide without fearing losing their preferred tour. Just click 'hold' on the booking page to take advantage of this feature. Please note that the booking will be automatically released after seven days if the deposit is not paid.

What information is shown in the search results?

Each result shows the tour name, duration, type of tour, itinerary summary, detailed description, NET price per person, total cost based on passenger selection, and the deposit message (10% deposit to confirm).

How do I book a tour?

Click on 'continue' for the tour you're interested in. This will open the tour page, where you'll find detailed information about the tour, including a comprehensive itinerary, maps, inclusions, and exclusions. Select the departure date, pickup location, and room type (for upgrades, if available). Then, click 'book' to go to the booking page, where you can add other products, create a template, duplicate the itinerary, send a quote to your customer, hold the booking for seven days or proceed to book immediately.

What are Room-Res Rewards, and how do I use them?

Room-Res Rewards are bonus points that you earn when you book through us. You can use these points for future bookings. The number of rewards you'll make for a booking is shown on the booking page.

Why should I use Room-Res for booking tours?

Room-Res delivers value by offering exclusive NET rates typically lower than published rates. This allows agents to provide better deals to their clients and make a higher profit. We offer a wide range of tools to make the booking process as easy as possible, including a customer quote tool and the ability to hold bookings. Room-Res is for WINNING agents, providing a competitive advantage and great value for you and your clients.

Remember, our support team is always ready to help if you have more questions. Let Room-Res make your tour bookings more straightforward and more profitable. Ask us your questions, and we'll get back to you today!