Terms & Conditions for Room-Res: The Sanctuary - Palau

The Sanctuary: Palau is a Room-Res promotion for eligible bookings made during the campaign period.

We’ve written these Terms & Conditions in plain English on purpose. No hidden gotchas, no tricky wording, and no burying the important stuff. If you’re taking the time to read them, we want you to feel clear on exactly how the promotion works, what counts, and what to expect.

The promotion runs from Tuesday, 12th May 2026 to Sunday, 21st June 2026 inclusive. Only eligible activities completed within this period will count.

Part 1: The Sanctuary: Palau hosted experience
There are 7 places available on The Sanctuary: Palau.

Travel dates are Saturday, 26th September 2026 to Sunday, 4th October 2026.

The hosted experience will include a Palau itinerary with partner accommodation and hosted elements, with final details confirmed closer to travel. Final itinerary details and inclusions will be shared with winners once confirmed.

Some meals, drinks, personal expenses, optional activities, and any items not listed on the final itinerary will be at the winner’s own expense.

Prize travel that occurs on Qantas is subject to Qantas’ General Conditions of Carriage, and terms and conditions will apply.

Prizes are non-transferable and cannot be exchanged for cash or credit. If a winner is unable to attend, Room-Res reserves the right to reallocate the place.

Part 2: How the places are awarded
The 7 places will be awarded as follows.

1. Palau Booking Champion
One place will go to the person with the highest total transaction value (TTV) booked to Palau during the promotional period.

If there is a tie on Palau TTV, it will be decided on Oceania booking performance during the same period.

The Palau Booking Champion will also receive an upgrade to Platinum Tier.

2. Palau Content Champion
One place will be awarded through a draw linked to the qualifying Palau campaign activity.

Eligible activities include Create Quote, Share Quote, and social media posts featuring Palau content.

To be counted, all qualifying quote activity and social media posts must be emailed to palau@room-res.com during the promotional period. Social media activity may be shared on the participant’s chosen channel, including Facebook, Instagram, or LinkedIn.

Only activities received within the campaign dates will be eligible. Room-Res reserves the right to verify that all submitted activity is genuine and campaign-related. Duplicate, incomplete, misleading, or non-genuine submissions may be excluded.

3. Room-Res Booking Champion draw
The remaining 5 places will be awarded by a draw.

You will receive 1 draw entry for every 20 confirmed and paid bookings completed during the promotional period.

There is no cap on the number of draw entries you can earn.

For example, 20 bookings = 1 entry, 40 bookings = 2 entries, and 60 bookings = 3 entries.

Draw winners will be selected after the campaign closes and once all qualifying bookings have been verified.

Part 3: Everyone gets this
The Sanctuary: Palau is not just about winning a place. We like to make sure there is something in it for everyone, and this promotion is no different.

Platinum Tier Boost
If you book any Palau destination during the promotional period and make 20 confirmed and paid bookings in total during the same period, you will receive an upgrade to Platinum Tier.

$50 Rewards Bonus

If you make 20 confirmed and paid bookings during the promotional period, you will receive $50 in Room-Res Rewards.
The $50 Room-Res Rewards bonus is awarded once only per person for this promotion. Making more than 20 bookings does not increase this bonus amount.

All qualifying bookings must be confirmed and fully paid within the promotional period to count toward these rewards.
Room-Res reserves the right to verify all qualifying bookings before applying Platinum Tier upgrades or Room-Res Rewards bonuses.

Part 4: Missions
Missions may form part of The Sanctuary: Palau during the campaign period.

Mission details, rules, and any related rewards or mechanics will be communicated during the campaign.

Unless Room-Res states otherwise, completing a Mission does not guarantee a place or replace the winner pathways set out in these Terms & Conditions.

Room-Res reserves the right to introduce, update, remove, or extend Mission mechanics during the campaign.

Part 5: Booking eligibility
Only bookings confirmed and fully paid during the promotional period of 12th May 2026 to 21st June 2026 inclusive will count toward qualification, draw entries, and campaign performance.

Bookings made under a Book Now, Pay Later arrangement will only be eligible if they are paid in full before the campaign closes.

It is your responsibility to ensure all qualifying bookings are fully paid before the closing date.

Cancelled, refunded, reversed, fraudulent, duplicated, test, or unpaid bookings will not count.

Room-Res reserves the right to audit and verify all bookings before confirming winners.

Part 6: Winner selection and notification
All winners will be determined after the campaign closes and after all relevant activity has been verified.

This includes verification of paid bookings, Palau Total Transaction Value (TTV), Oceania tie-break performance where required, quote activity, shared quote activity, Facebook share submissions, and draw eligibility.

Winners will be notified by email and phone on or after [insert winner announcement date].

If a winner cannot be contacted, declines the prize, or is found to be ineligible, Room-Res reserves the right to award the place to another eligible participant.

Part 7: Hosted experience expectations
The Sanctuary: Palau is a professionally hosted travel experience.

Winners are expected to participate in scheduled hosted activities, act professionally and respectfully at all times, follow instructions from Room-Res and campaign partners, and behave in a way that reflects positively on Room-Res and the travel industry.

Failure to do so may result in forfeiture of the prize and exclusion from future Room-Res campaigns, incentives, or hosted events.

Part 8: General terms
Room-Res reserves the right to amend, suspend, extend, substitute, or cancel any part of the promotion where required, including campaign dates, mechanics, winner pathways, draw structure, partner participation, inclusions, and travel arrangements.

All decisions relating to eligibility, qualification, submissions, draw entries, campaign outcomes, and prize allocation are final and remain at the sole discretion of Room-Res.

By participating in the promotion, you confirm that you have read, understood, and accepted these Terms & Conditions.

Part 9: Privacy
By participating in The Sanctuary: Palau, you consent to Room-Res collecting and using your information for campaign administration, winner selection, prize fulfilment, and related communications.

Room-Res will not share personal information with third parties except where required for campaign administration, prize delivery, or where consent has been provided.

Need help?

Please contact your Room-Res representative or email palau@room-res.com for campaign-related queries.