Welcome to the Destination Guide: Your Insider's Look at Singapore

Are you looking for the ideal destination that offers more than just sights to see? Singapore awaits, and it's not your ordinary stopover city. This guide will equip you with everything you need to know to sell a Singapore experience that twists the familiar into something filled with wonder and enthusiasm. From iconic attractions to hidden gems, you can only find in Singapore, you'll have all the resources you need to show your clients the endless possibilities of a truly unique adventure. So dive into this treasure trove of local knowledge and practical tips because, in Singapore, everyday activities are transformed into moments of a lifetime.

Exploring Singapore:

The Coolest Singapore Neighbourhoods To Visit

Your Gateway to Singapore:

An Introduction

Singapore Through the Seasons:

A Weather Guide to help decide when to go

Dollars and Cents:

Understanding Currency and the best ways to pay

The Tipping Point:

Navigating Gratuities in Singapore

Speak Like a Local:

Language essentials and some useful key phrases

Plug In:

Electrical Requirements for Aussie Travellers

Mobility in the Lion City:

Public Transport, Navigating, and Rideshare Options

From Colonial Port to Modern Metropolis:

A Snappy History of Singapore

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Exploring Singapore: Popular Neighbourhoods

Encourage your clients to venture beyond the city centre and immerse themselves in Singapore's vibrant neighbourhoods. Each area is a tapestry of unique experiences that encapsulate the essence of EAT, SIP, PLAY, and STAY. Share these hidden gems to make their trip truly unforgettable!

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Your Gateway to Singapore: An Introduction

So your clients are itching to dive into the smorgasbord of experiences Singapore offers? Perfect! Before they hop on that plane, though, it's crucial they understand the smoothest ways through the entry gates. For Australian travellers, it's pretty straightforward, but preparation is key.

SG Arrival Card and Health Declaration: Go Digital, Stay Smooth

Gone are the days of fumbling through paperwork; Singapore has digitized the whole process. Advise your clients to apply online for their SG Arrival Card, which will be electronically linked to their passports. This way, they can skip the hassle of paperwork and jump straight into their adventure. But wait, there's more! The online application also includes a mandatory health declaration form. Both the SG Arrival Card and the health declaration can be submitted together, making the entry process seamless.

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ICA App: The Traveler's Best Friend

For clients who like everything organized in one place, the Immigration & Checkpoints Authority (ICA) app is an absolute must-download. Available for iOS and Android, this app enables travellers to submit both the SG Arrival Card and health declaration forms right from their smartphones.

Pro Tip: Encourage your clients to download the ICA app and complete all necessary forms, including the health declaration, before they travel. It's a time-saver and a stress reliever during the immigration process.

By following these steps, your clients are all set for an effortless entry into the Lion City, making their journey as extraordinary as the destination itself.

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A Brief, Not-Too-Serious Glimpse into Singapore's Past for Your Curious Clients

Alright, gather around. If your clients are history buffs—or even if they aren't but just love a good yarn—then we've got some fascinating tidbits about Singapore that you can sprinkle into your conversations. Oh, and Aussies will find some parts of the tale quite relatable, too!

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So, let's start with the storybook version. Legend has it that a prince from Sumatra stumbled upon this island, saw a creature he thought was a lion (spoiler: there were no lions in Singapore, so it might've just been a very confident cat), and decided to name the place "Singapura," or Lion City. If this were Australia, we reckon he'd call it "Big Cat Island" and move on.

Now, fast forward a bit. After changing hands faster than a hot potato in a kids' game, Singapore caught the eye of Sir Stamford Raffles. In 1819, he landed and said, "Yep, this is the spot!" and soon after, the British East India Company set up a trading post. Not unlike the British sending convicts to Australia, only with fewer sheep and more spice traders.

Through colonial rule, World War II, and the infamous Japanese Occupation, Singapore developed its multicultural identity with a mishmash of cultures—much like the Aussie barbecue, which incorporates everything from snags to shrimp and satay sticks.

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Finally, in 1965, Singapore decided to go solo and declared independence, breaking away from Malaysia. Their first Prime Minister, Lee Kuan Yew, had tears in his eyes; whether they were tears of joy or "Oh, what have we done?" remains a point of discussion. Either way, Singapore hustled hard, transforming from a muddy swamp to a glittering metropolis. They never looked back, except maybe to say, "Huh, remember when we were besties with Malaysia for those two years? Good times."

Now, let's talk Aussie connection. Both countries shook off the British rule but kept some charming British quirks. Singaporeans drive on the left side of the road and have British-style education.

So, there you have it, a whirlwind tour of Singapore's colourful past. Trust us; your clients will love you for making them sound like Singapore history whizzes at dinner parties—or at least giving them some fun facts to drop during their trip!

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Navigating the Lion City: All Roads Lead to... Where Exactly?

Ah, Singapore—a compact city where getting lost would almost be impressive without the well-organized public transport and signage! So, let's get you up to speed on how your clients will find their way around this city-state without feeling like you're solving a Rubik's Cube.

Lost in Translation? Not Likely.

Rest assured, you won't need to brush up on your Mandarin, Malay, or Tamil to find your way around Singapore. The city is incredibly expat and tourist-friendly, and that means nearly all the signs are in English. This extends from street signs to public transport indicators, menus, and pretty much anything else you'd need to navigate as a visitor.

The Best Ways to Get Around:

  • Public Transport: MRT (Mass Rapid Transit) and buses are the way to go if you want cheap, easy, and clean transport. They're incredibly efficient, so getting from point A to point B is usually a breeze. Just grab an EZ-Link card or a Singapore Tourist Pass, and you're good to go!
  • Ride-Sharing Services: Yes, they have those! Grab is the most popular service, and it operates much like Uber. It's a convenient and straightforward way to get around if public transport isn't an option.
  • Walking: The city is pedestrian-friendly, especially within the central business district and tourist areas. However, Singapore is not a small city, so you'll need to use some form of transport for longer journeys.
  • Taxis: They're everywhere, metered, and a decent option if you don't like waiting.
  • Biking: With the burgeoning bike-sharing culture, you can easily rent a bicycle for short distances. Just remember that Singapore's weather can be hot and humid, so this option is best for early morning or late afternoon rides.

In summary, finding your way around Singapore is a walk in the park—or a ride on an impeccably clean train, if you prefer. Between the English signage and the multitude of transport options, you'll be zipping around the city like a local in no time!


So, let's start with the storybook version. Legend has it that a prince from Sumatra stumbled upon this island, saw a creature he thought was a lion (spoiler: there were no lions in Singapore, so it might've just been a very confident cat), and decided to name the place "Singapura," or Lion City. If this were Australia, we reckon he'd call it "Big Cat Island" and move on.

The Future is Here: Electric Scooters and Bikes in Singapore

The future has zipped its way into Singapore in the form of electric scooters and bikes! If your clients are keen on feeling the wind in their hair without breaking a sweat, you've got options.

  • E-scooters: Electric scooters are increasingly popular in Singapore, offering a fun and speedy way to traverse the city. Services like Telepod and Beam allow you to rent e-scooters by the minute, conveniently unlocking them via a smartphone app.
  • Electric Bicycles: Electric bikes are also available for those who want a little pedal assistance. These are a great compromise for folks who enjoy cycling but could do without the sweat stains.
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  • Where to Find Them: These electric rides can be found at various "hot spots" around the city, often near MRT stations, shopping centres, and other high-traffic areas.
  • How it Works: Simply download the app for the service you want to use, find a nearby scooter or bike, scan the QR code to unlock it, and you're off!
  • Safety First: Helmets are encouraged, and some areas have restrictions on where e-scooters can go, so it's good to check local regulations and be mindful of pedestrians.

So, if they're ready for an adventure that's a little more "Back to the Future" than "Around the World in 80 Days," electric scooters and bikes offer a modern, eco-friendly way to explore the Lion City. Just remember to remind them to ride safely and responsibly!

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Navigating Singapore's Climate: A Year-Round Guide

Understanding the climate in Singapore is essential for planning a trip, as the weather can impact outdoor activities, events, and overall comfort. Here's a year-round summary:

Always Tropical, Sometimes Wet

Singapore has a tropical rainforest climate, meaning it's hot and humid throughout the year with occasional rain.

January - February: Cooler, Less Humid

These months are considered the 'coolest,' although the term is relative. Expect temperatures ranging from 24°C to 30°C (75°F to 86°F). It's slightly less humid, which makes exploring the city more comfortable.

March - May: Warmer Months

These are some of the warmest months in Singapore. Daytime temperatures can reach up to 32°C (90°F), and the humidity is usually high, making it feel even warmer.

June - September: Dry Season

These months experience the least amount of rainfall and are also the warmest, with temperatures often reaching up to 31°C (88°F). This is a popular time for outdoor events and festivals.

October - December: Monsoon Season

This is the wettest time of the year in Singapore. While the temperature doesn't change much, ranging from 24°C to 31°C (75°F to 88°F), heavy rain and thunderstorms are common. It's essential to carry an umbrella if you're planning to be out and about.

In summary, Singapore is a year-round destination, but the weather can affect what kind of activities are most enjoyable. Whether your clients are looking for outdoor adventures or prefer to explore the city's indoor attractions, there's always something to do regardless of the weather.

SINGAPORE WEATHER
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Plug In, Power Up, and Go!

Electrical outlets and plugs can be tricky in international travel, but knowing what to expect can relieve the stress of staying charged.

Power Plug Type:

Singapore primarily uses the Type G electrical socket, the same as in the United Kingdom. The standard voltage is 230V, and the frequency is 50Hz.

What they'll Need:

Australian plugs are Type I, different from Singapore's Type G. So when travelling from Australia to Singapore, you'll need a Type G plug adapter to charge or use your devices. These adapters are readily available in travel stores or airports, but preparing and getting one before you leave is always a good idea.

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Remember, while adapters will allow you to plug your devices into Singaporean outlets, they won't convert the voltage. Most modern electronics like smartphones, laptops, and cameras are designed to handle multiple voltages, but it's always wise to double-check before plugging in.

By staying informed about the electrical system in Singapore, you can ensure that your clients are always charged up and ready to capture every memorable moment of your journey!

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Money Matters: Navigating Payments in Singapore

Singapore is a financial hub where you'll find a myriad of ways to part with your hard-earned cash—or better yet, make it stretch further with intelligent spending. So, what's the monetary low-down for an Aussie used to tap-and-go payments?

Cards are King, Cash is Queen

Credit and debit cards are widely accepted throughout the city, from glitzy malls to trendy eateries. Most places have contactless payment systems, so if you're used to tapping your card back home, you'll feel at ease here. However, remember that some smaller shops and hawker centres may still operate on a cash-only basis. Carrying some Singaporean dollars (SGD) for these instances is always good.

Phone Payments: The Digital Wallet

Your smartphone can be more than just your Instagram toolkit; it can be your digital wallet, too. Services like Apple Pay, Google Pay, and various QR-code-based payments are gaining traction in Singapore. Scan, tap, and go—it's that simple.

The Almighty ATM

ATMs are as common as durian stalls in Singapore. They accept most international cards, although checking for any foreign transaction fees from your bank is wise. Some ATMs might charge a nominal fee for withdrawals, so taking out more significant amounts less frequently is practical to save on these costs.

To Cash or Not to Cash

While you can pretty much get by without cash, it's advisable to keep some on hand. Think of it as your culinary passport: many local food stalls don't accept cards. Plus, it's useful for small expenditures like public transport if you haven't picked up a prepaid travel card.

So, whether you're a card swiper, a phone tapper, or an old-school cash handler, Singapore's diverse payment landscape has got you covered. Enjoy shopping, dining, and exploring without fuss about finances!

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The Tipping Point: Navigating Gratuities in Singapore

Ah, tipping—a concept that can turn even the most seasoned traveller into a ball of anxiety, mainly if you hail from these shores, where tipping is as common as a snowstorm in the Outback. But fear not, because Singapore, like Australia, isn't a tipping culture either! So, what should you know to avoid awkward bill-settling moments?

Not Expected, But Appreciated

In Singapore, tipping is generally not expected in most establishments. This includes restaurants, bars, and even your taxi ride. Service charges (usually 10%) and Goods and Services Tax (GST) are often included in the bill, so there's no need to leave extra unless you're genuinely pleased with the service.

To Tip or Not to Tip?

If you've experienced service that goes above and beyond your expectations, and you're wondering if a tip would be appropriate—go for it! It won't be met with a confused look or awkwardness. But remember, it's entirely optional.

Some Exceptions

There are certain services where tipping is more customary, such as personal tour guides, hotel bellhops, or specialized service staff. These tips are generally small and discretionary, often just a token to show appreciation for exemplary service. However, tipping in certain places like Changi Airport is strictly prohibited.

What's the Norm?

In establishments where tipping is more common, the amount is usually discretionary but can range between SGD 1-5 or 5-10% of the bill for genuinely outstanding service.

The Traveler's Taboo

If you're ever in doubt, asking whether tipping is customary is perfectly acceptable. Singaporeans are generally straightforward and will not find this question awkward or offensive.

So your clients can enjoy their Singapore adventure without the tipping anxiety hanging over their heads. But if you're so inclined, a small tip as a gesture of gratitude can be a meaningful way to connect with locals and show appreciation for good service.

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Navigating the Linguistic Landscape: More than Just Words

Are your clients ready to navigate Singapore's multilingual scene? Here's your cue to give them some pointers. While English is widely spoken and understood, the rich tapestry of languages here—Mandarin, Malay, and Tamil—offers a charming twist on everyday conversations. Whether it's an impromptu chat at a local hawker stall or deciphering signs in public transport, a basic grasp of common phrases can enhance your clients' trip and get them closer to the authentic Singapore experience. Don't let them miss this chance to turn a familiar activity like communicating into something filled with wonder and enthusiasm.

Learning a few phrases in the local languages can be a fun experience and show respect and appreciation for the culture. While English is widely spoken in Singapore, knowing a bit of Mandarin, Malay, or even some Singlish phrases can make a trip more enjoyable. Here are some keywords tourists might find helpful:

Mandarin Phrases

Hello - 你好 (Nǐ hǎo)

Thank you - 谢谢 (Xièxiè)

Please - 请 (Qǐng)

Yes - 是 (Shì)

No - 不是 (Bù shì)

How much? - 多少钱 (Duōshǎo qián)

Where is…? - …在哪里 (... Zài nǎlǐ)

Malay Phrases

Hello - Hai or Selamat pagi (morning)

Thank you - Terima kasih

Please - Sila

Yes - Ya

No - Tidak

How much? - Berapa?

Where is…? - Di mana…?

Singlish Phrases

Lah - A filler word for emphasis, e.g., "Sure, lah!"

Can - Means 'yes' or 'okay,' e.g., "Can, let’s do it."

Cannot - Means 'no' or 'cannot do,' e.g., "Cannot, I’m busy."

Makan - To eat, e.g., "Let's go makan."

Shiok - Expressing awe or approval, e.g., "The food is shiok!"

Chope - To reserve, e.g., "Chope a seat for me."

Learning these phrases can serve as a fun icebreaker and make your interactions with locals more special. Even if they don't get the pronunciation exactly right, people usually appreciate the effort.

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Spotlight on Singapore: Terms and Conditions

Welcome to the "Win a Dream Journey to Singapore" Promotion! We're thrilled to offer this exhilarating opportunity exclusively for our Room-Res agents. Before you dive in to earn those points and perhaps win an unforgettable trip, we invite you to take a moment to familiarise yourself with the Terms and conditions below. They're not as riveting as a Singaporean night market, but essential. Read on!

  • Eligibility: This competition is open to all travel agents registered with Room-Res in Australia. Participants must be at least 18 years old at the time of entry. Employees and immediate family members of Room-Res and its affiliates are not eligible to participate.
  • Competition Period: The competition will run from 1st to 29th November 2023. Entries made after 29th November 23:59 AEDT will not be considered.
  • How to Participate: Participants must book Singapore products through Room-Res to be eligible. Every confirmed and paid booking made within the competition period will be considered an entry.
  • Winner Categories: Top Booker by Revenue: The agent with the highest total booked revenue for Singapore products.Most Individual Bookings to Singapore: The agent with the most confirmed bookings to Singapore. Each product within a multi-product itinerary is counted separately. Lucky Dip Draws Two random draws from all eligible entries.
  • Prizes: Prizes are as advertised in the competition promotion. Prizes are non-transferable and cannot be exchanged for cash or other alternatives.
  • Winner Announcement: Winners will be notified via email by 5th December 2023. If a winner doesn't respond within seven days of being notified, Room-Res reserves the right to select another winner from eligible entries.
  • Data Protection: By participating in the competition, agents agree to Room-Res collecting and processing personal information for the competition. Room-Res respects privacy and will not share personal details with third parties without consent.
  • General: Room-Res reserves the right to cancel or modify the competition and these terms and conditions at any given time without prior notice. In a dispute regarding the winners, Room-Res's decision will be final, and no correspondence will be entered into.

Please read these terms carefully to ensure you understand the promotion rules. Thank you for participating, and good luck!