Welcome to the Destination Guide: Your Insider's Look at Singapore

Are you looking for the ideal destination that offers more than just sights to see? Singapore awaits, and it's not your ordinary stopover city. This guide will equip you with everything you need to know to sell a Singapore experience that twists the familiar into something filled with wonder and enthusiasm. From iconic attractions to hidden gems, you can only find in Singapore, you'll have all the resources you need to show your clients the endless possibilities of a truly unique adventure. So dive into this treasure trove of local knowledge and practical tips because, in Singapore, everyday activities are transformed into moments of a lifetime.

Exploring Singapore:

The Coolest Singapore Neighbourhoods To Visit

Singapore Through the Seasons:

A Weather Guide to help decide when to go

The Tipping Point:

Navigating Gratuities in Singapore

Your Gateway to Singapore:

An Introduction

Dollars and Cents:

Understanding Currency and the best ways to pay

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Exploring Singapore: Popular Neighbourhoods

Encourage your clients to venture beyond the city centre and immerse themselves in Singapore's vibrant neighbourhoods. Each area is a tapestry of unique experiences that encapsulate the essence of EAT, SIP, PLAY, and STAY. Share these hidden gems to make their trip truly unforgettable!

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Your Gateway to Singapore: What Agents Need to Know

A smooth arrival process is the perfect start to clients' adventures in Singapore. While the city-state is famed for its world-class airport and efficient systems, ensuring your travellers are well-prepared before they land is just as important. Entry into Singapore is fully digital, and agents should confidently advise clients on the latest procedures.

The process is simple, from electronic arrival cards to mandatory health declarations, but skipping a step can cause unnecessary stress. Whether your clients are heading over for a city break, a more extended holiday, or even on business, here's everything you need to know to help them breeze through immigration and start their Singapore journey with ease.

SG Arrival Card and Health Declaration - 100% Digital, 100% Essential

All visitors to Singapore must complete the SG Arrival Card (SGAC) and an accompanying health declaration. This replaces the former paper disembarkation card and is now a fully online process that must be submitted within three (3) calendar days prior to arrival, including the day of arrival.

There is no fee for submitting the SG Arrival Card.

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Submissions can be made via:
• The official ICA e-Service portal
• Or the MyICA Mobile app, available on both iOS and Android.

Once submitted, clients will receive a confirmation email. While this is not a visa, it is mandatory for entry into Singapore, even for Australians who do not require a visa to visit.

MyICA Mobile App - Make It Easy for Your Clients

The MyICA Mobile app is a one-stop tool for travellers and the best way to manage their SG Arrival Card submission. It allows your clients to:
• Pre-fill details using passport scanning
• Submit arrival information and health declarations in one go
• Manage submissions for multiple travellers (e.g. families)
• Access other ICA services if needed

Encourage clients to download and complete their SGAC before departure to avoid delays or issues upon arrival. The process is fast, free and mobile-friendly.

Key Points to Keep in Mind

When to Submit: Travellers must complete the SGAC within 3 days before arrival (including the day of arrival).
Who Needs It: All visitors, including those transiting and citizens returning, must submit the SGAC and health declaration.
Paper Forms Are Gone: The paper disembarkation card has been retired since 2020 — everything is now digital.
Honesty Matters: The health declaration is a legal requirement under Singapore law. Falsifying it may result in penalties under the Infectious Diseases Act.

Helpful Tip for Agents

The easiest way to keep your clients on track is to recommend that they download the MyICA app and complete their submission before leaving home. It adds peace of mind and makes you look like the expert you are.

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Navigating the Lion City: All Roads Lead to... Where Exactly?

Ah, Singapore is a compact city where getting lost would almost be impressive without well-organised public transport and signage! So, let's get you up to speed on how your clients will find their way around this city-state without feeling like you're solving a Rubik's Cube.

Lost in Translation? Not Likely.

Rest assured, you won't need to brush up on your Mandarin, Malay, or Tamil to navigate Singapore. The city is incredibly expat and tourist-friendly, meaning nearly all the signs are English. This extends from street signs to public transport indicators, menus, and anything else you'd need to navigate as a visitor.

The Best Ways to Get Around:

  • Public Transport: Singapore's Mass Rapid Transit (MRT) and bus systems remain the city's public transportation backbone. The EZ-Link card and Singapore Tourist Pass remain the primary options for contactless fare payment. The Best Ways to Get Around:

Recent Updates:
• Fare Discounts: As part of the refreshed Travel Smart Journeys scheme, commuters who adjust their travel to off-peak hours can enjoy up to 80% fare discounts. This initiative aims to manage peak-hour crowding, especially in the north-east regions of Singapore. 
• New Bus Services: In 2025, the Land Transport Authority (LTA) plans to introduce 15 new bus services to enhance connectivity in towns like Punggol and Bidadari.

  • Ride-Sharing Services: Grab remains the dominant ride-sharing platform in Singapore, offering services similar to Uber. It provides a convenient alternative to public transport, especially during late hours or areas less accessible by MRT or bus.
  • Walking: Singapore is highly pedestrian-friendly, with well-maintained sidewalks and clear signage in English. Many attractions are within walking distance of each other, particularly in areas like Marina Bay, Orchard Road, and Chinatown.
  • Taxis: Taxis are readily available, metered, and can be hailed on the street or booked via apps like ComfortDelGro. They offer a reliable option, especially for direct routes or carrying luggage.
  • Cycling and Bike-Sharing: Cycling infrastructure has improved, with dedicated bike lanes and park connectors. Bike-sharing services, such as SG Bike, provide convenient options for short-distance travel.

In summary, finding your way around Singapore is a walk in the park - or a ride on an impeccably clean train, if you prefer. Between the English signage and many transport options, you'll be zipping around the city like a local in no time!


So, let's start with the storybook version. Legend has it that a prince from Sumatra stumbled upon this island, saw a creature he thought was a lion (spoiler: there were no lions in Singapore, so that it might've just been a very confident cat), and decided to name the place "Singapura," or Lion City. If this were Australia, we reckon he'd call it "Big Cat Island" and move on.

Electric Scooters and E-Bikes in Singapore

The use of electric scooters (e-scooters) and electric bicycles (e-bikes) is subject to strict regulations:

E-Scooters: The operation of e-scooter sharing services is highly regulated. Companies must obtain licenses, and devices are typically restricted to specific areas.

E-Bikes: Riders must be at least 16 years old and pass a mandatory theory test. E-bikes must be registered with the LTA, display a registration number plate, and adhere to specifications like a maximum speed of 25 km/h and a weight limit of 20 kg.

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  • Where to Find Them: These electric rides can be found at various "hot spots" around the city, often near MRT stations, shopping centres, and other high-traffic areas.
  • How it Works: Download the app for the service you want to use, find a nearby scooter or bike, scan the QR code to unlock it, and you're off!
  • Safety First: Helmets are encouraged, and some areas have restrictions on where e-scooters can go, so it's good to check local regulations and be mindful of pedestrians.

Navigating Singapore is straightforward, thanks to its efficient public transport, clear signage, and multiple mobility options. By staying informed about the latest regulations and services, your clients can enjoy a seamless travel experience in the Lion City.

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Navigating Singapore's Climate: A Year-Round Guide

Understanding the climate in Singapore is essential for planning a trip, as the weather can impact outdoor activities, events, and overall comfort. Here's a year-round summary:

Always Tropical, Sometimes Wet

Singapore has a tropical rainforest climate, meaning it's hot and humid throughout the year with occasional rain.

January - February: Cooler, Less Humid

These months are considered the 'coolest,' although the term is relative. Expect temperatures ranging from 24°C to 30°C (75°F to 86°F). It's slightly less humid, which makes exploring the city more comfortable.

March - May: Warmer Months

These are some of the warmest months in Singapore. Daytime temperatures can reach up to 32°C (90°F), and the humidity is usually high, making it feel even warmer.

June - September: Dry Season

These months experience the least amount of rainfall and are also the warmest, with temperatures often reaching up to 31°C (88°F). This is a popular time for outdoor events and festivals.

October - December: Monsoon Season

This is the wettest time of the year in Singapore. While the temperature doesn't change much, ranging from 24°C to 31°C (75°F to 88°F), heavy rain and thunderstorms are common. It's essential to carry an umbrella if you're planning to be out and about.

In summary, Singapore is a year-round destination, but the weather can affect what kind of activities are most enjoyable. Whether your clients are looking for outdoor adventures or prefer to explore the city's indoor attractions, there's always something to do regardless of the weather.

SINGAPORE WEATHER
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Money Matters: Navigating Payments in Singapore

Singapore is a financial hub where you'll find a myriad of ways to part with your hard-earned cash—or better yet, make it stretch further with intelligent spending. So, what's the monetary low-down for an Aussie used to tap-and-go payments?

Cards are King, Cash is Queen

Credit and debit cards are widely accepted throughout the city, from glitzy malls to trendy eateries. Most places have contactless payment systems, so if you're used to tapping your card back home, you'll feel at ease here. However, remember that some smaller shops and hawker centres may still operate on a cash-only basis. Carrying some Singaporean dollars (SGD) for these instances is always good.

Phone Payments: The Digital Wallet

Your smartphone can be more than just your Instagram toolkit; it can be your digital wallet, too. Services like Apple Pay, Google Pay, and various QR-code-based payments are gaining traction in Singapore. Scan, tap, and go—it's that simple.

The Almighty ATM

ATMs are as common as durian stalls in Singapore. They accept most international cards, although checking for any foreign transaction fees from your bank is wise. Some ATMs might charge a nominal fee for withdrawals, so taking out more significant amounts less frequently is practical to save on these costs.

To Cash or Not to Cash

While you can pretty much get by without cash, it's advisable to keep some on hand. Think of it as your culinary passport: many local food stalls don't accept cards. Plus, it's useful for small expenditures like public transport if you haven't picked up a prepaid travel card.

So, whether you're a card swiper, a phone tapper, or an old-school cash handler, Singapore's diverse payment landscape has got you covered. Enjoy shopping, dining, and exploring without fuss about finances!

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The Tipping Point: Navigating Gratuities in Singapore

Ah, tipping—a concept that can turn even the most seasoned traveller into a ball of anxiety, mainly if you hail from these shores, where tipping is as common as a snowstorm in the Outback. But fear not, because Singapore, like Australia, isn't a tipping culture either! So, what should you know to avoid awkward bill-settling moments?

Not Expected, But Appreciated

In Singapore, tipping is generally not expected in most establishments. This includes restaurants, bars, and even your taxi ride. Service charges (usually 10%) and Goods and Services Tax (GST) are often included in the bill, so there's no need to leave extra unless you're genuinely pleased with the service.

To Tip or Not to Tip?

If you've experienced service that goes above and beyond your expectations, and you're wondering if a tip would be appropriate—go for it! It won't be met with a confused look or awkwardness. But remember, it's entirely optional.

Some Exceptions

There are certain services where tipping is more customary, such as personal tour guides, hotel bellhops, or specialized service staff. These tips are generally small and discretionary, often just a token to show appreciation for exemplary service. However, tipping in certain places like Changi Airport is strictly prohibited.

What's the Norm?

In establishments where tipping is more common, the amount is usually discretionary but can range between SGD 1-5 or 5-10% of the bill for genuinely outstanding service.

The Traveler's Taboo

If you're ever in doubt, asking whether tipping is customary is perfectly acceptable. Singaporeans are generally straightforward and will not find this question awkward or offensive.

So your clients can enjoy their Singapore adventure without the tipping anxiety hanging over their heads. But if you're so inclined, a small tip as a gesture of gratitude can be a meaningful way to connect with locals and show appreciation for good service.

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