Platinum-level service for all with faster response times, more resolutions and peace of mind.
Room-Res.com has raised the bar on support by offering a platinum-level of service for all our travel agent partners. Many of our competitors don't reply to your requests or appear to not care about your issues. Our goal is to provide everything you need to have seamless and trouble-free bookings experience.
Our platform is backed-up by market leading agency support and personalised customer service for our travel agent partners. The commitment to support travel them is evidenced by its nomination for "Best Agency Support Service" at the 2018 Australia National Travel Industry Awards (one of two nominations).
Mike King Head of Sales and Operations
ROOM-RES SUPPORT TEAM HERE FOR YOU
HERE'S HOW WE CAN FIX YOUR PROBLEMS
Room-Res.com is a platform that supports your business and profitability, so our service is responsive and round-the-clock. We take care of all the back-end details and, if any issues arise, we resolve them in a timely, professional way so you can keep giving your customer that great service that keeps them coming back to you.
Customer Care that Truly Cares At Room-Res.com, our team of customer service professionals have all worked for agents and understand the pressures and dynamics of any issues that can arise. We genuinely care about solving any problems that arise, which means we're perfectly primed to resolve issues.
Payment Problems We know every e-commerce platform can have the occasional wobbly moment. And over the years we have seen them all, so we know exactly how to resolve an obscure error code from a payment gateway and resolve your issues in a timely fashion.
Booking Queries & Amendments We get it! Your client's travel plans change, passenger names can change, late requests to bookings etc., and we know how important it is to keep your client onside. That's why we'll do anything we can to help.
Immediate Response to On-the-Spot Issues Sometimes problems happen that require immediate action, and we're on hand to help remove these obstacles and smooth over any situation that might arise.