Introducing Platinum-Level Support for All US Agents

At Room-Res.com, we believe every travel agent should get great support – and that’s what we’re here for.

We’ve made things better with US-based support available 24/7. That means faster replies, more problems solved, and a smoother day for you. Rest assured - our friendly team is here to help whenever you need it.

We’ve got your back, every step of the way.

Room-Res.com

Get to know with some of our team in our Florida office

Yewande Oshuntuyi

Florida Office

Monica Brooks

Florida Office

Tiffany Green

Florida Office

We’re Proud to Be Rated 4.57 Stars for Our Support

Don't take our word for it!

"Ashley answered the phone quickly and was onto the issue immediately. keeping me informed throughout the process"

- Jade (Main Beach Travel)

"Cara (team leader) was amazing. she answered all my questions in a quick manner."

- Tegan (Helloworld)

"Isla has always been amazing getting things sorted for me and keeping me in the loop couldnt ask for better service"

- Amber (RAA)

Feature Room-Res Others
US-Based Support ✅ ❌
24/7 Help ✅ ❌
4.57-Star Rated ✅ ❌
Fast Replies ✅ ❌

FAQs

I can’t see my customer voucher?

Your customer voucher will be emailed to you. There is also a link to it on the confirmation page after you have made the booking, and from within your Reservations section. If you click one of these links but do not see the voucher, then it is likely that you have a pop-up blocker on your browser that is stopping your voucher from opening.

How to reset passwords?

If you are still having issues, you can reset your password using the link at the bottom of the sign-in box. Enter your email address, and you will receive a link to reset your password.

How do I cancel my booking?

You can cancel your booking by clicking on the ‘Cancel booking link’ next to your booking on the Reservations and Sales Report tab. Any refund due will be issued to the original form of payment (credit card or eNett account) and should take around three working days to show

What is the difference between a Net Rate and an Online Rate?

Net rates display as the cost you pay us for the hotel booking – you must add your margin to this rate. Our Online Commissionable rates are the rates that your customers are likely to see if they were to search online for themselves, and when you book these rates, you receive a commission payment from us for the booking. The commission levels are displayed in the search results (commission per night) and on the payment details page (total commission you will receive). All our rates and availability are dynamic, so to ensure we lock in your chosen room at a great low rate, we take payment in full immediately, leaving you to send the voucher to your customer and move on to your next booking!

ROOM-RES SUPPORT TEAM HERE FOR YOU

HERE'S HOW WE CAN MAKE YOUR LIFE EASIER

As a Platinum Agent, you deserve top-tier support. Room-Res.com is designed to enhance your business and profitability with a responsive, round-the-clock service. We handle all the back-end details, ensuring any issues are resolved swiftly and professionally, so you can focus on delivering the exceptional service that keeps your customers returning.

Customer Care that Truly Cares
At Room-Res.com, our on-shore customer service team comprises experienced professionals who have all worked with agents. We understand your challenges and are here to make your experience as smooth as possible.

Payment Problems

We know every e-commerce platform can have the occasional wobbly moment. Over the years, we have seen them all, so we know exactly how to resolve an obscure error code from a payment gateway and resolve your issues in a timely fashion.

Booking Queries & Amendments We get it! Your client's travel plans can change, passenger names can change, late requests to bookings can occur, and we know how important it is to keep your client onside. That's why we'll do anything we can to help.

Immediate Response to On-the-Spot Issues

Problems can arise that require quick attention, and we're here to help clear those obstacles. Our dedicated 24/7 team is ready to support you and ensure that any issues are resolved promptly and efficiently.