Room-Res / New Zealand / Customer support
A real team.Ready to help.
Booking questions, payment problems or help while your client is travelling. Here’s how to reach the Room-Res team in New Zealand.
Have the reference and enquiry details ready.
Contact us about payments, amendments or other booking queries.
Call for emergency support while your client is travelling.
Your NZ guide
Talk to the team.
For booking and general enquiries, email support@room-res.com or call 09 888 5656. Include your booking reference when you get in touch.
Emergency on-the-spot telephone support is available 24 hours a day, seven days a week.
Booking questions, made easier.
Where can I find my customer voucher?
Your voucher is emailed to you and is available from the booking confirmation and Reservations area. If a voucher does not open, check whether your browser is blocking pop-ups.
How do I reset my password?
Use the password reset link in the sign-in box and enter your account email address. Follow the link in the reset email. Contact us if you need help.
How do I cancel a booking?
Find the booking in Reservations & Sales, select Manage and review the cancellation policy before canceling. Any applicable penalties and refund conditions depend on the booking.
What is the difference between net and online rates?
A net rate is the amount you pay Room-Res before adding your margin. With an online rate, the available commission is shown with the rate and payment details. Compare the room, inclusions and conditions as well as the price.
Help with the details.
Our support team can help with payment problems, booking queries, amendments and on-the-spot issues. Contact us so we can work through the options for your booking.