Introducing Our Support Team at Room-Res

We hope everything goes well with your business and your clients' trips. But just in case something doesn't go as planned, we're always here for you with emergency on the spot 24 hour telephone support, 7 days a week! Here are the contact details for support that you can use to get in touch:

AU Customer Support

Email: support@room-res.com
Live chat available Mon-Fri 9am-5pm AEST
Phone: +61 2 8294 9690

Everyday 8:00am - 6:00pm AEST

US Customer Support

Email: us.support@room-res.com
Live chat coming soon
Phone: +1 888 788 9644

Everyday 7:30 AM – 7:30 PM EST

NZ Customer Support

Email: support@room-res.com
Live chat available Mon-Fri 11am-7pm NZST
Phone: +64 9 888 5656

Everyday 8:00am - 6:00pm AEST

Ashleigh Fahey

AU Office

Hi, I’m Ashleigh, and I’m part of the Sydney Operations team. I enjoy collaborating with colleagues to find innovative ways to support our agents. Turning challenges into practical solutions is what motivates me every day.

Isla Martirez

AU Office

Hi, my name is Isla and I'm part of the Sydney Operations Team at Room-Res. Working at Room-Res has been a blast so far. A fun fact about me is that I like karaoke and playing sports :)

Roman Stitt

AU Office

Hi, I'm Roman. I joined the Operations Team in 2025. I enjoy helping agents with booking questions and learning more about the travel industry.

Jordan Tuohy

AU Office

Hi, I'm Jordan. As a member of the Operations Team here in Sydney, I take pride in finding efficient solutions to challenges that arise for our agents. When I'm not in the office, you'll find me following my passions in Astronomy and Photography.

Michelle Abbott

US Office

Hi, I’m Michelle! I'm happy to be part of the team to assist. My goal is for all travel plans to go smoothly 🤞

Bianca Marin

US Office

I'm Bianca and have been with Room-Res since 2023. I am proud to provide high quality customer service support and reservations management to clients.

Monica Brooks

US Office

Hello, I’m Monica. As customer support, I’m here to help you navigate the hospitality and travel landscape. Whether you’re looking for advice or support, I’m here to lend a helping hand, always looking for new and innovative ways to help our clients succeed.

Cara McCombs

US Office

Hi, I'm Cara, and I've been working at Room-Res since 2023. I enjoy working at Room-Res because I like solving problems and assisting agents with any questions they have throughout the booking process.

Yewande Oshuntuyi

US Office

My name is Yewande, and I am part of the US team based out of Florida. I enjoy working on the Room-Res Support Team because I not only get to talk to great agents, but I also get to ensure that they have a smooth experience while using Room-Res.

Lorraine Herring

US Office

Hello, I’m Lorraine, and I've been with Room-Res since 2019. I enjoy solving problems and making sure travel stays stress-free.

As an agent, I often compare the
prices with other wholesalers and I
find that 9 out of 10 times, Room-Res
has the most competitive price as well
as multiple options ranging from
non-refundable, different room types,
with breakfast, etc.

Juliet

WE ARE HERE FOR YOU

Room-Res.com is a platform that supports your business and profitability, so our service is responsive and round-the-clock. We take care of all the back-end details and, if any issues arise, we resolve them in a timely, professional way so you can keep giving your customer that great service that keeps them coming back to you.

Customer Care that Truly Cares

At Room-Res.com, our team of customer service professionals have all worked for agents and understand the pressures and dynamics of any issues that can arise. We genuinely care about solving any problems that arise, which means we're perfectly primed to resolve issues.

Payment Problems

We know every e-commerce platform can have the occasional wobbly moment. And over the years we have seen them all, so we know exactly how to resolve an obscure error code from a payment gateway and resolve your issues in a timely fashion.

Booking Queries & Amendments

We get it! Your client's travel plans change, passenger names can change, late requests to bookings etc., and we know how important it is to keep your client onside. That's why we'll do anything we can to help.

Immediate Response to On-the-Spot Issues

Sometimes problems happen that require immediate action, and we're on hand to help remove these obstacles and smooth over any situation that might arise.

ROOM-RES.COM